Refund policy

Here is a polished, highly professional, and easy-to-read version of your return and refund policy, organized with clear headings and clean formatting:

Return and Refund Policy

Return Address

Please send all authorized returns to:

  • Eclipse Martial Arts Supplies

  • Attn: James

  • 1113 Glen Loch Dr

  • Irving, TX 75062

1. Eligibility for Returns

We accept returns on qualifying merchandise under the following conditions:

  • Timeframe: Items must be returned within 30 days of delivery. No returns are accepted after 30 days.

  • Condition: Merchandise must be brand new, unused, unworn, unwashed, unaltered, and completely free of damage, odors, pet hair, or debris.

  • Packaging: All original tags, product packaging, shoe boxes, and manufacturer bags must be included.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • DVDs or books

  • Customized or personalized products

  • Discontinued merchandise

  • Merchandise that has been worn, washed, altered, soiled, damaged, or exposed to cigarette smoke/pet hair

  • Sparring equipment that has been packed too tightly or wound with straps, causing permanent deformation or surface damage

2. Restocking Fees & Policy Rationale

As a small, veteran-owned business, we custom-order each item specifically for you rather than maintaining a massive warehouse. This allows us to keep our prices competitive without massive corporate overhead.

Because items cannot simply be returned to the manufacturer, refunded returns are kept in our inventory until another customer purchases them. A 20% restocking fee is applied to returns that are not exchanged to help cover the costs of processing, inspecting, and storing these items.

  • Exemptions: You will not be charged a restocking fee if you return an item to exchange it for another product, or if we made an error on your order.

  • Shipping Charges: Original shipping costs are non-refundable. If your original order qualified for free shipping, the actual outbound shipping cost incurred by us will also be deducted from your refund.

3. Exchanges

To ensure you get the right item as quickly as possible, we do not process direct exchanges. Instead, please follow our streamlined two-step process:

  1. Place a new order online for your desired size or color.
  2. Return the original item for a refund, no restock fee will be charged for the return.

 

4. Shipping Errors & Return Shipping

  • Our Mistake: If we shipped you the wrong item, we will cover the return and replacement shipping costs both ways.

  • Sizing Issues: Incorrect sizing is not considered a merchant error. If you ordered the incorrect size, you are responsible for all return shipping costs.

  • Free Shipping & Heavy Items: Items purchased with free shipping promotions (including free-shipping punching bags) are subject to a restocking fee of up to 20% plus the deduction of actual outbound shipping costs. This policy also applies to shipments returned as "Refused" or "Return to Sender."

5. How to Submit a Return

To ensure prompt processing of your return, please include:

  • A physical copy of your original invoice or a note with your order number.

  • A clear note stating the reason for your return.

6. Important Notes Regarding Sizing & Ordering

Because we operate as a specialized supplier and do not stock bulk inventory on hand, please do not order multiple sizes with the intent of trying them on and returning the extras. We appreciate your understanding and support of our small business logistics!